Hiba Farès is CEO of RATP Dev, a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world’s third largest public transport operator.
Hiba started her career at Air France – KLM in 2001, in charge of revenue management. She moved to the Accor Group in 2007, holding several operational positions before being appointed General Manager for the Novotel and Mercure brands.
She then joined the RATP Group in 2018 as SVP, Customer Experience, Marketing and Services, and member of the Executive Committee. There she was tasked to transform passengers’ experience in the historical and future-ready Paris network, with a scope ranging from station and ticket office assistants to real-time, live, and digital information, via in-station equipment such as escalators all the way to infrastructure modernization projects.
Hiba is a graduate from the HEC Business School in Paris (2001) and the Harvard Business School Executive Program (2017).
